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Recently, it seems like we’ve had a flurry of facilities whose staff has been unwilling, for one reason or another, to speak with our nurse advocates over the phone. Last week, I was asked to intervene in a case where our nurse advocate was having difficulty getting information DESPITE a signed authorization and consent on . . . → Read More: “Our nurses don’t give medical information.” There is so much energy, money, and planning that goes into a vacation, especially if it’s a family vacation, that it’s worth taking some time to think about the ‘what ifs.’ No doubt we all want our vacation memories to be positive. So think about adding these seven tips (below) to improve . . . → Read More: Vacation? Don’t Leave Home Without Reading This! I was on the receiving end of healthcare this week. Being a patient, and a nurse, is a little like being a “secret shopper.” I don’t usually admit that I’m a nurse when checking in, filling out the voluminous forms, or being interviewed on my personal health history by the intake nurse. I want to . . . → Read More: New, Ridiculous Policies Can a grateful heart enhance your health? A growing body of research says, “Yes.” Gratitude, as a conscious practice, offers a whole host of health benefits. Gratitude promotes physical and emotional well-being, improves one’s ability to cope with stress and bolsters positive interaction with others. Furthermore, research shows grateful individuals report having more energy and . . . → Read More: Can a Grateful Heart Enhance Your Health? As I have made mention of in previous posts, I love language and words. And the occasional humorous terminology as it is used without intending to be humorous, in healthcare. I guess only nurses like me find it funny. Take for instance the sentence, “The liver is unremarkable.” This sentence was part of an abdominal . . . → Read More: “The liver is unremarkable” This past week, I was struck by two separate incidents that highlighted the need for family members to talk to each other. One particular story involves a friend and colleague, in her 40′s, who after experiencing symptoms for weeks, finally relented and visited her primary care physician. After an examination and a thorough history, and . . . → Read More: Family Secrets…”I Didn’t Know My Mom Had…” Under federal law, healthcare professionals are required to protect patient privacy. Known as the Healthcare Insurance Portability and Accountability Act (HIPAA,) this mandate, among other things, spells out in great detail the do’s and don’t’s that doctors, hospitals, pharmacies, imaging facilities and many other healthcare providers have to follow in order to maintain patient confidentiality. . . . → Read More: Patients’ Roles in Protecting Their Healthcare Information |
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