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Recently, it seems like we’ve had a flurry of facilities whose staff has been unwilling, for one reason or another, to speak with our nurse advocates over the phone. Last week, I was asked to intervene in a case where our nurse advocate was having difficulty getting information DESPITE a signed authorization and consent on . . . → Read More: “Our nurses don’t give medical information.” The other day I was giving a presentation to a new client and his account management team. Following my presentation describing our services, our success with clients and how new referrals would work as we begin our new partnership, I was surprised when the company’s president interjected his summary to the room. “We partnered with . . . → Read More: “For Betty and Her Team, It’s Personal.” A dear friend of Guardian Nurses, who also happens to be a family practice physician, ventured to Honduras last week on a medical mission. Upon hearing her compelling stories of her week providing primary care to thousands of rural residents, I thought it would be good to share some of them–in no particular order. . . . → Read More: A Week’s Worth of Health Care in Honduras With thanks to Charles Dickens and his 1859 novel, “It was the best of times, it was the worst of times.” Surely, his words could be applied to our country’s healthcare system. But never was it so apparent (this week) that patients need advocates as it was when I interacted with two case managers, on . . . → Read More: A Tale of Two Case Managers With the country focused on healthcare reform, you may be hearing more about healthcare advocates or patient advocates. Though healthcare advocacy has been quietly gaining momentum around the country for years (with nurses leading the charge!) it’s only now that people are becoming aware of the benefits of working with a healthcare advocate. Healthcare advocates . . . → Read More: Healthcare Advocates: Who? How? Why? |
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